This guide explains verify your identity (kyc) step by step. CEGOAT designs every workflow around three principles: clarity, safety, and speed. Before you begin, make sure your account is verified to the appropriate KYC tier and that two-factor authentication is enabled.
Start by logging in at app.cegoat.com using your email and password. Always confirm that the URL begins with https://app.cegoat.com and that the anti-phishing code you previously configured is visible. If anything looks off, stop and re-read our security guidance.
Navigate to the relevant section of the dashboard. The interface highlights the next required action and surfaces warnings when an input value is unusually large or unusual. Take a moment to read each confirmation screen carefully — most user-reported issues are resolved by slowing down at this step.
Once submitted, the request is processed by our matching engine or custody pipeline. On-chain operations are settled in the appropriate blockchain block-time; fiat operations depend on banking-network cut-offs. You can track status in the Orders or History tab in real time.
If you run into any issues, open a support ticket from the Help Center and include your UID, screenshots, and any transaction IDs. Our 24/7 support team typically responds within two hours, and severity-1 tickets are escalated immediately to an on-call engineer.